Contacts
Do you have a problem or a question, you did not find any answer on the FAQ section and you do not know which staff member should be contacted? You can find here a list of email addresses to be used as a function of the problem you encounter.
How to contact us?
You encounter an issue or you have a question, you do not know who to contact or how to? First of all, please ensure that your topic is not already mentioned in our FAQ available here.
In order to facilitate the process, generic email addresses were created and linked to a management software (OTRS).
Writing a mail to any of the addresses below will generate a ticket in the software ensuring an efficient follow-up of current issues. You will receive the ticket number in an automatic reply to your email.
To facilitate tickets follow-up, please reply to the last received email including the ticket number in the subject field.
Who to contact?
Choose one of the following email addresses, according to the issue or topic you would like to discuss.
IMPORTANT: even if you are contacting staff members, do not send your passwords by email. This is strictly confidential data and we will never need them to solve your issue.
| fr-atcops@ivao.aero | Mail to ATC Operations Department - For any questions related to control positions, tools, documents, LOA, ATC schedules or control-related activities. |
| fr-events@ivao.aero | Mail to Events Department - For any questions related to event organization, promotion, and the awarding of Pilot, ATC and Online Day points. |
| fr-flightops@ivao.aero | Mail to Flight Operations Department - For any questions related to pilot tours, VA affiliation and pilot tools. |
| fr-membership@ivao.aero | Mail to Membership Department - For any questions related to account issues or those that do not fit in any category |
| fr-publicrelations@ivao.aero | Mail to Public Relations Department - For any question related to communication. |
| fr-specialops@ivao.aero | Mail to Special Operations Department - For any questions related to military flights, special missions, SO tours, group affiliation, tools, documents or SO events. |
| fr-tcoordinators@ivao.aero | Mail to Training Department - For questions about exams, trainings and other training activities. |
| Mail to Web Department - For any questions related to division website and Discord. | |
| fr-hq@ivao.aero | Mail to Division HQ - For any question related to division in general or report a violation of IVAO R&R. |